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How We Are Different

There are many services available to help people remain independent at home. What makes Humana At Home’s member and SeniorBridge private pay services unique is the holistic model, the commitment to customer service and quality of the professionals who provide it.

  • Leadership. Humana At Home and SeniorBridge services are offered by a highly experienced, clinically focused team. President, Eric C. Rackow, MD is the past president of NYU Medical Center and a Professor of Medicine at New York University School of Medicine. Leaders in the fields of nursing, mental health, geriatric medicine and other related fields as well as national and regional presidents and executives of the National Association of Professional Geriatric Care Managers are prominent across every function of the company. 
  • Accreditation. SeniorBridge is the only organization of its kind accredited by CHAP (Community Health Accreditation Partner), which certifies the company meets the highest quality standards in healthcare. We received a commendation for our novel use of technology to empower clients, family members and health providers. Humana At Home also received accreditation from NCQA, a leading health care accreditation organization with the most comprehensive evaluation of clinical performance and consumer experience. NCQA accreditation confirms our track record for identifying, challenging and developing personalized care plans, and evaluating goals through regular communications.
  • Engaged professionals. We believe our ability to provide the best possible care starts with a team of people who love their jobs. That's why we're so proud that Humana At Home associates are in the world's 93rd percentile of employee engagement, according to Kenexa, which measures the extent to which people enjoy and believe in what they do and feel valued for doing it.
  • Holistic model. Our clients are able to live safely in the comfort of their homes – even with complex medical situations – because we evaluate every aspect of our clients' health — medical, functional, psychosocial and emotional then implement care consistently and professionally. Our clients remain at home – and out of the hospital and emergency room – because we monitor relentlessly, share information diligently and constantly tailor care to meet their changing needs and preferences. 
  • National reach. We have more than 50 offices and a network of highly qualified, licensed nurse and social worker Care Managers that adhere to our rigorous requirements for professional training, experience, licensing, and insurance.  That means you can get help just about anywhere in the United States.
  • Advanced technology. Humana At Home utilizes proprietary, HIPAA-compliant, web-based Electronic Health Record systems that empowers our clinicians with real-time documentation of the needs of the people we serve – this translates to care efficiency and effectiveness. 
  • Customer loyalty. Ours rivals best in class companies, reflecting the positive experiences we create.  In fact, more than 7 in 10 people receiving Humana At Home services recommend them to their friends and family members, and 9 in 10 recommend SeniorBridge private pay services.