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June 9, 2020

A message from our Vice President, Nate Bellinger, to SeniorBridge clients and families.

As states across the country begin to ease restrictions and take steps to re-open, we want our clients and families to know that we are taking a thoughtful approach to resuming in-person care management visits. Our highest priority remains the health and well-being of our clients, families and associates. As we work to find a “new normal” in the way we provide care to our clients, our goal is to do this right rather than to go fast. Now and as always, you have our commitment that the SeniorBridge team will continue to provide home care in a manner that is safe and meets your individual needs.

Here are some actions we are taking to ensure that we continue to provide safe, high-quality care to our clients:

On-going education of our staff on COVID-19 symptoms and recommended precautions

All SeniorBridge associates receive regular training on COVID-19, its symptoms and recommended precautions provided by the Centers for Disease Control and Prevention (CDC). We continue to monitor updates from the CDC and refine our infection control procedures as needed. In addition to frequent hand washing with soap and disinfecting household surfaces regularly, all caregivers and care managers have ready access to personal protective equipment (PPE) such as masks, gloves, gowns and face shields that they will use when clinically appropriate.
Clients who wish to have greater peace of mind have the option of requesting their caregivers and care managers utilize a complete set of personal protective equipment at all times while providing care. Please call your local branch to discuss available options.

Carefully screen and track the health of our clients and associates

We carefully screen all clients and associates telephonically to assess their health status before sending a SeniorBridge associate into a home or facility to provide care. All SeniorBridge associates are required to undergo a daily temperature screening prior to starting their shift. We also track and record all interaction and information from the home visit to ensure we stay up to date with individual situations.

Provide cost-effective virtual care management consultations

We transitioned all non-essential client outreach to telephonic and virtual consultations in March to promote social distancing and limit exposure. Our team of licensed RN and Social Work care managers are available for telephonic consultations to assist clients and families in managing their unique healthcare needs. We are pleased to present a cost-effective solution to families who need help navigating the ever more complex
healthcare landscape today. Please call your local branch to speak to a Care Manager about the services that are right for you.

Introducing a new program to safely care for COVID-19 clients in recovery

We are pleased to introduce the new Comprehensive COVID-19 Care program for clients recovering from COVID-19. This program supplements our existing infection control protocols with additional measures recommended by the CDC for the safe health management and recovery of COVID-19 clients. A fully-trained SeniorBridge team of nurses and caregivers will deliver a personalized recovery plan that meets your individual needs. Your caregiver will have ready access to consult with a nurse during service hours, by telephone and video conferencing. A full package of personal protective equipment including a care monitoring device will allow us to provide constant, high-quality care while protecting the health of our associates.

As we make measured and thoughtful plans to resume non-essential home-based consultations, we want to reassure you that our actions are always guided by state, federal and CDC recommendations. For the latest updates on our plans, please follow us on FaceBook (www.facebook.com/seniorbridge) or visit us at www.seniorbridge.com/news. Our associates remain accessible to you by phone; a list of SeniorBridge branch telephone numbers can be found on our website at www.seniorbridge.com. An on-call professional is available 24 hours a day, seven days a week to assist you.

These unprecedented times can be unsettling for many. We want to reassure you that SeniorBridge is here to help. We are all in this together and we are committed to helping our clients and families as we weather this crisis safely as a community.

 

Sincerely,

 

 

Nate Bellinger
Vice President, SeniorBridge

 


 


 


 

March 25, 2020

A message from our Vice President, Nate Bellinger, to SeniorBridge clients and families.

For 20 years, SeniorBridge has been taking care of our clients and associates.  We have navigated many natural disasters and health emergencies. The lessons learned and experience acquired have made us better prepared to face the difficult challenge of the coronavirus disease (COVID-19). As many businesses begin closing in the face of the rapidly spreading virus, you have our commitment that we are here to continue providing care to our clients and help families navigate this challenging environment.

As always, the health and well-being of our clients and associates is our top priority. Here are some actions we’re taking to ensure the safety of our clients and associates, and limit the spread of the virus:

Educating our staff on COVID-19 symptoms and recommended precautions

All SeniorBridge associates have been educated on COVID-19, its symptoms and recommended precautions provided by the Centers for Disease Control and Prevention (CDC). We continue to monitor updates from the CDC and refine our infection control procedures as needed. In addition to frequent hand washing with soap and disinfecting household surfaces regularly, all caregivers and care managers have ready access to personal protective equipment (PPE) such as masks, gloves, gowns and face shields that they will use when appropriate. 

Carefully screen and track the health of our clients and associates

We carefully screen all clients and associates telephonically to assess their health status before sending a SeniorBridge associate into a home or facility to provide care. We also track and record all interaction and information from the visit to ensure we stay up to date with individual situations. 

Provide additional paid time off for our staff

We have introduced additional paid time off for all SeniorBridge associates so no one has to ever choose between their job or staying home if they are sick.

Provide telephonic and virtual consultations 

We have transitioned all non-essential client outreach to telephonic and virtual consultations in an effort to promote social distancing and limit exposure. Our care managers will continue to conduct health assessments by leveraging technology to remain engaged with our clients. 

Social Distancing

The CDC recommends social distancing as an effective means to open up more physical space between individuals and lessen the risk of transmission. We encourage all clients and families to immediately practice social distancing, avoid large gatherings of more than 10, and avoid discretionary travel, shopping trips and social visits. 

We recognize these changes can be difficult and you may have concerns about basic routines like medication pick-up and getting groceries. We want to remind everyone that SeniorBridge caregivers are always ready to assist with errands and grocery shopping. We also want to share that our partners at Humana Neighborhood Centers are offering free online classes on a range of topics from “Managing Anxiety” to “Steps to Boost your Immune System”. Visit humanahealth.webex.com (click on “Classic View” at top right corner of page) for class schedules and registration. 

This is a very fluid situation and it is important that we stay connected with our clients. For the latest updates, please follow us on Facebook or visit us at SeniorBridge.com/News. Our associates remain accessible to you by phone; a list of SeniorBridge branch telephone numbers can be found on our website at SeniorBridge.com. An on-call professional is available 24 hours a day, seven days a week to assist you.

These unprecedented times can be unsettling for many. We want to reassure you that SeniorBridge is here to help. We are all in this together and we are committed to helping our clients and families as we weather this crisis as a community.  

 

Sincerely,

 

 

Nate Bellinger
Vice President, SeniorBridge

 


 

Updated March 9, 2020

In view of the recent expansion of the coronavirus disease 2019 (COVID-19) in the United States, SeniorBridge is continually monitoring updates and recommendations from the Centers for Disease Control and Prevention (CDC). According to CDC, more cases of COVID-19 are likely to be identified in the coming days. As this public health situation rapidly evolves, we are assessing the situation daily and want to reassure the SeniorBridge community of our commitment to the health and well-being of our clients, caregivers and associates. 

SeniorBridge has in place well-established protocols and guidelines for infection control and emergency preparedness. Our caregivers and associates have been educated on COVID-19, its symptoms and recommended precautions to prevent exposure. 

Recommendations for prevention are similar to those for the seasonal flu. CDC recommends these actions to help prevent the spread of the virus, including: 

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available

  • Avoid touching your eyes, nose, and mouth 

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash 

  • Clean frequently touched objects and surfaces with household cleaners as the virus may live on surfaces 

  • Avoid shaking hands 

  • Wear masks and gloves where appropriate

  • Stay home and seek immediate medical attention if unwell

We urge everyone in the SeniorBridge community to stay informed about the virus. More information on COVID-19 can be found on the CDC website (www.cdc.gov/covid19). Callers without Internet access can call CDC at (800) 232-4636. The TTY line is (888) 232-6348.

Should you have questions about our response to the COVID-19 situation, please contact your local SeniorBridge branch manager or care manager. A list of SeniorBridge branch telephone numbers can be found on our website at www.seniorbridge.com. An on-call professional is available 24 hours a day, seven days a week to assist you.


Sincerely,




Nate Bellinger
Vice President, SeniorBridge