Eric C. Rackow, M.D.
Eric C. Rackow, M.D. heads Humana At Home and is responsible for the growth and continuing success of the division. Additionally, Dr. Rackow serves as a Professor of Medicine at the New York University School of Medicine. Prior to his current role, he was president and CEO of SeniorBridge, where under his leadership the company tripled in size to nearly 50 homecare offices and a nationwide network of more than 14,000 care managers coast to coast. Dr. Rackow joined SeniorBridge following a career in the hospital industry, where he saw first-hand, the challenges frail seniors face in their homes, and the need to provide personalized, ongoing support. There he became passionate about the effectiveness of care management in averting unnecessary hospitalizations and emergency room visits and its power to improve efficiencies in healthcare.
Dr. Rackow’s hospital roles include immediate past president of NYU Hospitals Center, where he was responsible for ensuring the quality of medical services and promoting continued excellence in patient care, medical education, and clinical research. Previously, he served as Chief Medical Officer at NYU Hospitals Center and Chairman of the Department of Medicine at St. Vincent’s Hospital and Medical Center of New York. As an expert in critical care and health delivery, Dr. Rackow is frequently quoted in national press including The Wall Street Journal and The New York Times and frequently speaks at healthcare conferences on aging, complex chronic care, and healthcare delivery systems.
After earning his MD at the State University of New York, Downstate Medical Center, he trained in Internal Medicine, served as Chief Resident in Internal Medicine and completed a fellowship in Cardiology at Downstate. Dr. Rackow is the author of 184 articles and 40 chapters on the care of patients with complex medical problems. He is currently on the Board of Trustees of the Weil Institute of Critical Care Medicine which is dedicated to education and research in caring for patients with severe illness or injury, as well as serving on the Board of Board of Trustees of his alma mater, Franklin and Marshall College. Dr. Rackow is a fellow of the American College of Physicians, American College of Critical Care Medicine, American College of Cardiology, and American College of Chest Physicians. Recently, he received the distinguished award of Mastership of the American College of Physicians.
Kathy Driscoll, RN, CCM, CMC
Vice President of Clinical Services, Chief of Clinical Operations
Kathy is Vice President of Clinical Services and Chief of Clinical Operations at Humana At Home, where she supports the development and expansion of clinical care delivery in the home.
Prior, Kathy spent a year working with Humana Innovations developing technologies to help people live healthier lives at home. Formerly she was Senior Vice President and Chief Operating Officer of SeniorBridge, a national Care Management and Homecare company acquired by Humana in 2012. She has more than 25 years’ experience in nursing, with a concentration in geriatrics, homecare and care management and has held a variety of senior management roles encompassing operational, clinical and business development responsibilities.
Kathy has a Bachelor of Science in Nursing from Seton Hall University. She is a Registered Nurse licensed in New York, New Jersey, Florida and Connecticut, and is a current member of the Case Management Society of America, Women in Health Management of NY, and The American Association of Managed Care Nurses.
Claudia Fine, LCSW, MPH, CMC, CCM
Chief of Professional Services
Ms. Fine is a pioneer in the field of geriatric care management and has served in industry and community leadership roles throughout her 30-year career in elder care. Among them, she served as a president of the National Association of Professional Geriatric Care Managers. She was a partner with the New York City-based Fine & Newcombe Associates, which was acquired by SeniorBridge in 2001, and then ultimately SeniorBridge was acquired by Humana to create their national in-home care management services for members with chronic health care needs and functional deficits. Ms. Fine is currently the Chief of Professional Services for both the private pay services and as well as services provided as a benefit to eligible Humana members.
In addition to her role at SeniorBridge, Ms. Fine has worked as a psychotherapist with older adults and their families. She is a member of the Aging Life Care Association, the American Society on Aging and sits on the Women in Health Management Board of Directors. Ms. Fine has a Master's Degree in Public Health from Columbia University School of Public Health and a Master's Degree in Social Work from Hunter College School of Social Work. She is the recipient of numerous industry accolades including the Hunter College School of Social Work Award for Outstanding Service to Social Work in Aging and is frequently featured in national media about topics related to aging and care management.
Jacqueline Morrison, RN, CCM, CMC, MA
Vice President of Homecare Operations
Ms. Morrison has more than 25 years experience in nursing. Prior to her role at SeniorBridge, she worked for 15 years in the Homecare industry at Patient Care, Inc. where she was the Vice President of Quality Management. Her responsibilities included the development of client service standards to ensure that quality care was being delivered and facilitating survey evaluations by accrediting agencies such as JCAHO, CHAP and the Department of Health. She is licensed as an RN in New York, New Jersey, Illinois and Florida. Ms. Morrison graduated from St. Vincent's Hospital School of Nursing in NYC and she received a BSN and MA from Kean University. She is a care manager certified (CMC) certified case manager (CCM) and a member of the Aging Life Care Association and the Case Management Society of America.
Chief of Finance
Michael has extensive, diverse experience as a senior finance and administration executive. He previously served as Chief Financial Officer for Brunschwig & Fils, Inc., Advance Group, Inc., and the Pinnacle Alliance Division of Computer Sciences, Inc. He has also served as Vice President of Finance for Calvin Klein, Inc., Corporate Controller for Coach Inc., and Assistant Controller for the Food Service Division of Kraft General Foods. Michael has a track record in mergers and acquisitions, integration of companies, process improvement, upgrading information technology reporting, strategic financial planning, business development, as well as working with service organizations. He received his BA in Economics and BS in Finance from Fairfield University, and an MBA in Finance from Fordham University.
Dorothy Burns RN, MSN, MBA, CCM
Director of Clinical & Quality Services
Ms. Burns has 35+ years experience in healthcare and hospital management which has significantly influenced her clinical and operational leadership. Prior to joining the SeniorBridge family she served as Vice President of Clinical Operations at Holmes Regional Medical Center in Melbourne where her responsibilities included strategic planning process redesign, safety and quality control for surgical, trauma and patient care services. Prior to that Ms. Burns served as the Director of Patient Care Services for multiple critical care nursing units. Ms. Burns, along with others, was instrumental in the development of the hospital’s comprehensive Heart Center. Her teams lead award winning stroke and organ donation programs. Specializing in critical care, Dorothy’s nursing career includes serving as a Nurse Manager in the Intensive Care Unit at Bryn Mawr Hospital in Pennsylvania. She has held certifications as CCRN, has been a bedside nurse and an adjunct nursing faculty member at Brevard Community College in Palm Bay and at University of Central Florida in Orlando. Dorothy holds a Master of Science in Nursing with a Clinical Nurse Specialty from Widener University in Pennsylvania and a Master of Business Administration from University of Central Florida. She is licensed in the State of New York, New Jersey, Pennsylvania and Florida as a Registered Nurse. She is a member of the Aging Life Care Association.
Director of Communications and Marketing
Ms. D'Erasmo has deep expertise earning leading national and international companies’ recognition in national media outlets, conferences and key channels. Through her success developing and implementing communications and marketing strategies, she has achieved substantial visibility for SeniorBridge among influencers, partners and clients. Prior to SeniorBridge, Ms. D'Erasmo developed and implemented communications and marketing strategies for brands including Microsoft, Coca Cola, Merck and Novo Nordisk at companies including Waggener Edstrom and Chandler Chicco Companies. Her track record of encouraging happy customers and clients to share their positive experiences in online reviews dates back to 2001 when social media was blossoming. Prior, she worked as a manager of corporate communications in the Silicon Valley to successfully launch technology software companies including AppStream, now a subsidiary of Symantec Corporation. Ms. D'Erasmo is an award-winning writer whose work has been featured in national and local publications. She received her Bachelor of Arts in Journalism from San Diego State University in California.
Ruth Farrago, CMC
Director of Operations
Ruth Farrago has over 30 years of experience in health care administration. She was the Administrator of an inpatient and outpatient comprehensive Rehabilitation and Orthopedic Division at Downstate Medical Centers in Brooklyn. She has an extensive background in home care marketing and management having worked for St. Vincent’s Catholic Medical Centers as the Director of Intake and was then the Branch Manager/Administrator at New York Health Care. Ruth was also the Executive Director of Sunrise Assisted Living of East Meadow where she was responsible for the daily operations of the facility, client and family satisfaction, management of the sales and marketing team and coordinated community outreach and events. Ruth has a Bachelors of Science from SUNY College of Oneonta where she majored in Business Economics and she is currently completing a Masters Degree at Long Island University specializing in Gerontology. Ruth has received her certification in Geriatric Care Management (CMC). She is a current member of the Case Management Society of America.
Mark Naghsh, LMSW
Director of Regional Operations
In his previous careers, Mark Naghsh has been a Clinical Social Worker at Village Center for Care in Brooklyn, providing family-centered therapy, and was a therapist in private practice with Laurence Florek Associates. He has also served as Clinical Manager and Director of Creative Art Therapies for Housing Works in Brooklyn, where among other roles, he designed and implemented therapeutic recreational programs for the elderly. Mr. Naghsh has been a consultant in music therapy for Global Communication Services, Lake Success, New York, and a music therapist at Parkshore Nursing Home in Brooklyn. He has a Master's degree in Social Work from Hunter College School of Social Work and a BS in Music Therapy from the State University at New Paltz, New York. He is a member of the Aging Life Care Association.
Jim Resciniti, CPA
Director of Finance
Jim Resciniti brings a wealth of experience, managing finance operations in profit and nonprofit organizations and in public accounting. Jim was Controller and then Assistant Vice President of Finance for one of New York’s largest hospital based managed care companies where he spent ten years as a key finance leader cultivating a superior business environment through continuous process improvement, for a diverse healthcare organization growing to over $1 billion in revenue with an administrative budget of more than $150 million. Prior to that, he was Accounting Manager for Manhattan’s historic Parish of Trinity Church, and Audit Manager in public accounting where he worked closely with hospitals and nursing homes for more than six years. He earned a BS in Accounting from Brooklyn College and New York State CPA licensure.
Director of Home Health Services
Michele brings more than a decade of healthcare experience with particular expertise in operations management and new business development. Her strong skill-set has allowed Michele to develop new home health care business lines, expand market share and provide strategic marketing for multi-branch, multi state companies. Prior to joining SeniorBridge, Michele served as a Health Care Consultant where she focused on managed care including budget preparation and projections, network development and application processing for participation in New York Medicaid managed care. Other career highlights include directing daily operations of Medicare certified home health agencies as Area Vice President of Gentiva for Long Island, Metropolitan and Capital District of NY, and developing home care agencies for Erickson Retirement Communities. Michele has also held a prior position at SeniorBridge where she served as Executive Vice President of Operations during the start-up of the company’s business operations. Michele earned her Bachelor of Arts degree in Sociology from Misericordia University in Dallas, Pennsylvania and her Bachelor of Science degree in Nursing from Adelphi University in Garden City, New York. Michele is a former member of the Board of Directors of the Home Care Association of New York and a founding member of the Home Health Care Association of Washington, D.C. Michele holds licensure in the state of New York as a Registered Nurse.
Director of Integration
Mr. Sosnow joined SeniorBridge in 2000. Before joining SeniorBridge, Mr. Sosnow held the position of Administrative Sales Director with Advica Health Resources, a national management services company administering health services to over 200,000 people. While with Oxford Health Plans, Mr. Sosnow was responsible for regional contracting with hospital, physician and ancillary health providers. Mr. Sosnow is a graduate of Denison University.
Acting National Director of Sales for SeniorBridge
Adam is currently the Acting National Director of Sales for SeniorBridge. For the past five years, Adam has been a top performing Regional Sales Manager, leading a team that consistently surpasses sales goals and collaborating with regional operations leadership, branch staff and sales teams to promote SeniorBridge and Humana At Home among referral sources in the New York and New Jersey Regions. Prior to working for Humana At Home/SeniorBridge, Adam worked for Sunrise Senior Living as a Director of Community Relations, Executive Director, Area Sales Manager, and Regional Director of Sales overseeing twenty five communities in New York and New Jersey.