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March 25, 2020

A message from our Vice President, Nate Bellinger, to SeniorBridge clients and families.

For 20 years, SeniorBridge has been taking care of our clients and associates.  We have navigated many natural disasters and health emergencies. The lessons learned and experience acquired have made us better prepared to face the difficult challenge of the coronavirus disease (COVID-19). As many businesses begin closing in the face of the rapidly spreading virus, you have our commitment that we are here to continue providing care to our clients and help families navigate this challenging environment.

As always, the health and well-being of our clients and associates is our top priority. Here are some actions we’re taking to ensure the safety of our clients and associates, and limit the spread of the virus:

Educating our staff on COVID-19 symptoms and recommended precautions

All SeniorBridge associates have been educated on COVID-19, its symptoms and recommended precautions provided by the Centers for Disease Control and Prevention (CDC). We continue to monitor updates from the CDC and refine our infection control procedures as needed. In addition to frequent hand washing with soap and disinfecting household surfaces regularly, all caregivers and care managers have ready access to personal protective equipment (PPE) such as masks, gloves, gowns and face shields that they will use when appropriate. 

Carefully screen and track the health of our clients and associates

We carefully screen all clients and associates telephonically to assess their health status before sending a SeniorBridge associate into a home or facility to provide care. We also track and record all interaction and information from the visit to ensure we stay up to date with individual situations. 

Provide additional paid time off for our staff

We have introduced additional paid time off for all SeniorBridge associates so no one has to ever choose between their job or staying home if they are sick.

Provide telephonic and virtual consultations 

We have transitioned all non-essential client outreach to telephonic and virtual consultations in an effort to promote social distancing and limit exposure. Our care managers will continue to conduct health assessments by leveraging technology to remain engaged with our clients. 

Social Distancing

The CDC recommends social distancing as an effective means to open up more physical space between individuals and lessen the risk of transmission. We encourage all clients and families to immediately practice social distancing, avoid large gatherings of more than 10, and avoid discretionary travel, shopping trips and social visits. 

We recognize these changes can be difficult and you may have concerns about basic routines like medication pick-up and getting groceries. We want to remind everyone that SeniorBridge caregivers are always ready to assist with errands and grocery shopping. We also want to share that our partners at Humana Neighborhood Centers are offering free online classes on a range of topics from “Managing Anxiety” to “Steps to Boost your Immune System”. Visit humanahealth.webex.com (click on “Classic View” at top right corner of page) for class schedules and registration. 

This is a very fluid situation and it is important that we stay connected with our clients. For the latest updates, please follow us on Facebook or visit us at SeniorBridge.com/News. Our associates remain accessible to you by phone; a list of SeniorBridge branch telephone numbers can be found on our website at SeniorBridge.com. An on-call professional is available 24 hours a day, seven days a week to assist you.

These unprecedented times can be unsettling for many. We want to reassure you that SeniorBridge is here to help. We are all in this together and we are committed to helping our clients and families as we weather this crisis as a community.  


Sincerely,





Nate Bellinger
Vice President, SeniorBridge

 

 

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Updated March 9, 2020

In view of the recent expansion of the coronavirus disease 2019 (COVID-19) in the United States, SeniorBridge is continually monitoring updates and recommendations from the Centers for Disease Control and Prevention (CDC). According to CDC, more cases of COVID-19 are likely to be identified in the coming days. As this public health situation rapidly evolves, we are assessing the situation daily and want to reassure the SeniorBridge community of our commitment to the health and well-being of our clients, caregivers and associates. 

SeniorBridge has in place well-established protocols and guidelines for infection control and emergency preparedness. Our caregivers and associates have been educated on COVID-19, its symptoms and recommended precautions to prevent exposure. 

Recommendations for prevention are similar to those for the seasonal flu. CDC recommends these actions to help prevent the spread of the virus, including: 

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available

  • Avoid touching your eyes, nose, and mouth 

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash 

  • Clean frequently touched objects and surfaces with household cleaners as the virus may live on surfaces 

  • Avoid shaking hands 

  • Wear masks and gloves where appropriate

  • Stay home and seek immediate medical attention if unwell

We urge everyone in the SeniorBridge community to stay informed about the virus. More information on COVID-19 can be found on the CDC website (www.cdc.gov/covid19). Callers without Internet access can call CDC at (800) 232-4636. The TTY line is (888) 232-6348.

Should you have questions about our response to the COVID-19 situation, please contact your local SeniorBridge branch manager or care manager. A list of SeniorBridge branch telephone numbers can be found on our website at www.seniorbridge.com. An on-call professional is available 24 hours a day, seven days a week to assist you.


Sincerely,




Nate Bellinger
Vice President, SeniorBridge